Frequently Asked Questions

You can request a free, no-obligation quote online, by phone, or by email. To provide an accurate estimate, we'll ask for details about your move, including:

• Pickup and delivery addresses
• Moving date
• Type of move
• Estimated inventory
• Access conditions (stairs, elevators, long carries, etc.)
• Specialty items
• Packing or storage requirements

The more information you provide, the more accurate your estimate will be.

Yes. All estimates are provided free of charge with no obligation.

Unless specifically stated in writing as a fixed-price move, all quotations are estimates only.

Final charges are based on the actual services performed, including labour, time, inventory, travel, access conditions, waiting time, specialty handling, equipment used, and any additional services requested.

Yes. Final pricing may differ from the estimate if:

• Additional items are added.
• More labour or trucks are required.
• Access differs from what was originally disclosed.
• Waiting time occurs.
• Specialty equipment is required.
• Packing, disposal, storage, or additional services are requested.

Whenever reasonably possible, we will advise you before additional charges are incurred.

Yes. A deposit is required to reserve your moving date.

Deposits generally range from 20% to 50% of the estimated move cost, depending on the size of the move, distance, season, scheduling requirements, and services requested.

Your booking is confirmed once your deposit has been received.

Unless otherwise agreed in writing, payment is due upon completion of your move.

For larger or multi-day moves, progress payments may be required.

We accept:

• Credit Cards
• Debit Cards
• E-Transfer
• Certified Cheques
• Cash

Team Removals Canada offers:

• Residential Moving
• Apartment & Condo Moving
• Long-Distance Moving
• Cross-Province Moving
• Commercial & Office Moving
• Senior Moving
• Packing & Unpacking
• Furniture Disassembly & Reassembly
• Storage Solutions
• Furniture Delivery
• Labour-Only Moving
• Specialty Item Moving

We proudly provide local and long-distance moving services throughout Ontario and across Canada.

Our transportation network regularly services major cities across the country, allowing us to assist with moves of virtually any size or distance.

Yes. We offer full packing, partial packing, unpacking, furniture wrapping, and packing supplies to help protect your belongings during transit.

Yes. However, customers are responsible for ensuring their items are packed safely and securely.

Team Removals Canada is not responsible for damage resulting from improper customer packing.

Yes. We can arrange short-term and long-term storage solutions, subject to availability.

Our movers use professional moving equipment and proven handling techniques to help protect your belongings throughout the moving process.

We regularly use:

• Moving blankets
• Shrink wrap
• Mattress bags
• Floor protection
• Furniture dollies
• Lifting straps
• Professional moving equipment

Our trucks are regularly maintained to help ensure safe transportation.

Yes. We regularly move:

• Pianos
• Gun Safes
• Commercial Safes
• Pool Tables
• Hot Tubs
• Fitness Equipment
• Machinery
• Appliances
• Oversized Furniture

Additional charges may apply depending on weight, access conditions, equipment required, and labour involved.

For safety and legal reasons, we do not transport:

• Gasoline & Diesel Fuel
• Propane Tanks & BBQ Cylinders
• Paint, Paint Thinner, Stains & Varnishes
• Chemicals & Hazardous Materials
• Fireworks & Explosives
• Compressed Gas, Oxygen or Acetylene Tanks
• Corrosive or Flammable Liquids
• Illegal Drugs or Controlled Substances
• Perishable Food (unless previously agreed)
• Live Animals or Pets

If you're unsure whether an item can be transported, please contact us before moving day.

Yes. We strongly recommend personally transporting:

• Cash & Jewellery
• Passports & Important Documents
• Prescription Medications
• Firearms
• Laptops, Hard Drives & Electronics
• Family Heirlooms, Collectibles & Sentimental Items

Yes. An adult (18 years or older) should be present at both pickup and delivery unless other arrangements have been approved in advance.

Yes. Basic furniture disassembly and reassembly can be provided where required. Some specialty or custom furniture may require additional specialized labour.

Customers are responsible for arranging elevator reservations, loading dock access, parking permits, and any approvals required by their building or property manager before moving day.

Yes. Our crews operate year-round. However, severe weather or unsafe road conditions may require scheduling adjustments for safety reasons.

Yes. Team Removals Canada carries commercial insurance and exercises reasonable care while handling your belongings.

Our liability for loss or damage is governed by the valuation coverage selected by the customer and applicable law. Customers with high-value or irreplaceable belongings are encouraged to obtain additional insurance coverage through their own provider.

Team Removals Canada works with a network of qualified moving companies, carriers, and owner-operators throughout Canada.

Where operationally necessary, all or part of your move may be performed by an approved third-party carrier.

When this occurs, the carrier performing the move is responsible for the transportation of your goods and for maintaining applicable insurance, licensing, and liability coverage.

Any claims relating to loss or damage will be handled in accordance with that carrier's valuation coverage, insurance policy, applicable laws, and claims procedures.

Customers should inspect their belongings before the moving crew leaves. Visible damage or missing items should be reported immediately.

Written claims must be submitted within 5 working days after completion of the move.

Team Removals Canada or the carrier performing the move reserves the right to inspect, repair, replace, or resolve any valid claim before compensation is considered.

Yes. We understand plans can change. Deposits may be partially or fully non-refundable depending on the notice provided and booking terms. Rescheduling requests are subject to availability and may incur additional charges.

At Team Removals Canada, we believe every move deserves professional care, transparent pricing, and dependable service. Our experienced crews, modern equipment, nationwide transportation network, and commitment to customer satisfaction allow us to handle everything from small local moves to complex long-distance relocations.