Introduction
The following terms and conditions apply to the moving services of P S Rana Pty Ltd trading as Team Removals (ABN 60 627 083 416) of Noble Park VIC 3174, Australia (‘we’ or ‘us’) to provide to the customer (you); and you agree to be bound by these terms and conditions.
1. Estimates
All quotations provided by Team Removals Canada are prepared in good faith based on the information supplied by the customer at the time of quoting. Unless expressly stated otherwise in writing, all quotations are estimates only and do not constitute fixed-price contracts.
Final charges shall be determined based on the actual services performed, including but not limited to labour, time, inventory, access conditions, equipment, travel, waiting time, specialty handling, disposal, storage, and any additional services required to complete the move.
Any changes to the scope of work after acceptance of the quotation may result in additional charges.
2. Additional Charges
Additional charges may apply where applicable, including but not limited to:
- Additional labour or time.
- Undisclosed or additional items.
- Packing, unpacking, disassembly, or reassembly.
- Stair carries, long carries, elevators, or restricted access.
- Waiting time.
- Multiple pickup or delivery locations.
- Parking, permits, tolls, ferry charges, storage fees, or access charges.
- Heavy or specialty items.
- Shuttle services required due to restricted vehicle access.
- Last-minute changes, delays, or disposal services.
3. Access and Site Conditions
The customer is solely responsible for ensuring safe, legal, and reasonable access to all pickup and delivery locations.
The customer shall obtain all necessary building reservations, elevator bookings, loading dock access, parking permits, and any approvals required by property managers, condominium corporations, municipalities, or other authorities.
Any delays or additional costs arising from restricted access, weather, traffic, road closures, security procedures, or other circumstances beyond the Company's reasonable control may be charged to the customer.
4. Customer Responsibilities
The customer warrants that all information provided is complete and accurate and that all goods presented for transport are lawful.
Unless packing services have been purchased from Team Removals Canada, the customer is solely responsible for properly packing all fragile or breakable items.
VALUABLE ITEMS WARNING
Customers must remove or personally transport all cash, jewellery, firearms, ammunition, prescription medication, passports, important documents, electronic data, collectibles, heirlooms, and other irreplaceable or high-value items. Team Removals Canada accepts no liability for loss or damage to such items.
5. Limitation of Liability
Team Removals Canada shall exercise reasonable care in providing its services but shall not be liable for:
- Existing damage or pre-existing defects.
- Mechanical or electrical failures.
- Damage to particleboard, laminate, flat-pack, IKEA-style, or previously repaired furniture.
- Damage resulting from improper customer packing.
- Ordinary wear and tear.
- Hidden structural weaknesses or manufacturer defects.
- Events beyond the Company's reasonable control.
To the fullest extent permitted by applicable law, the Company's liability shall be limited to the valuation coverage purchased by the customer or the minimum liability required by law.
Under no circumstances shall Team Removals Canada be liable for any indirect, incidental, consequential, punitive, or special damages, including loss of profits, business interruption, loss of use, or emotional distress.
6. Scheduling
Estimated arrival and completion times are provided for convenience only and are not guaranteed.
Team Removals Canada reserves the right to modify schedules due to operational requirements, weather, traffic, equipment failure, staffing shortages, emergencies, or other unforeseen circumstances.
7. Payment
A deposit may be required to confirm a booking.
Unless otherwise agreed in writing, payment shall be due immediately upon completion of services, and Team Removals Canada reserves the right to request progress payments during extended moves.
The Company may suspend or refuse to continue services until payment has been received.
LATE FEE INTEREST & LIENS
Outstanding balances shall accrue interest at the rate of 2% per month (24% per annum) together with all reasonable collection costs, legal fees, court costs, administrative charges, and recovery expenses.
To the fullest extent permitted by law, Team Removals Canada shall retain a possessory lien over transported goods until all outstanding amounts have been paid in full.
8. Cancellations and Rescheduling
Deposits are non-refundable within the cancellation period specified at the time of booking.
Team Removals Canada reserves the right to charge reasonable administrative fees, scheduling losses, crew reservation charges, and other costs arising from cancellations or rescheduling.
9. Subcontractors
Team Removals Canada may, at its sole discretion, subcontract or assign all or any portion of the requested services to qualified carriers, owner-operators, movers, or partner companies without prior notice to the customer.
The use of subcontractors shall not affect the applicability of these Terms and Conditions.
10. Damage Claims
Customers are encouraged to inspect all goods before the moving crew departs.
Visible damage or shortages should be reported immediately.
Written claims must be submitted within five (5) working days following completion of the move. Failure to provide notice within this period may result in the claim being denied, except where prohibited by applicable law.
Team Removals Canada reserves the right to inspect, repair, replace, or otherwise resolve any valid claim before compensation is considered.
11. Right to Refuse Service
Team Removals Canada reserves the right to refuse, suspend, or terminate services where:
- Working conditions are unsafe.
- Access conditions materially differ from those disclosed.
- Payment obligations have not been satisfied.
- The requested services exceed the agreed scope of work.
- Illegal, hazardous, or unreasonable services are requested.
- Employees or subcontractors are subjected to abusive, threatening, discriminatory, or violent conduct.
12. Force Majeure
Team Removals Canada shall not be liable for any delay, interruption, or failure to perform resulting from events beyond its reasonable control, including but not limited to weather, natural disasters, traffic, road closures, border delays, government actions, labour disputes, equipment failure, fuel shortages, public emergencies, or acts of third parties.
13. Governing Law
These Terms and Conditions shall be governed exclusively by the laws of the Province of Ontario and the applicable laws of Canada.
Any dispute arising from these Terms and Conditions or the services provided shall be subject to the exclusive jurisdiction of the courts of Ontario, unless otherwise required by applicable law.
14. Acceptance
By requesting a quotation, accepting an estimate, paying a deposit, scheduling services, or permitting Team Removals Canada to commence work, the customer acknowledges that they have read, understood, and agree to be legally bound by these Terms and Conditions.
Team Removals Canada reserves the right to amend these Terms and Conditions at any time. The version in effect on the date of booking shall govern the services provided.
